Ticket setup

Setup guide for Appy tickets

By following this guide you must have Administratorpermission and Appy must be invited to your server.

Step one

Visit the Appy website and select the server which you want to configure.

Appy dashboard

Step 2:

Once you have selected select the "ticket templates" option in the side navbar. A ticket template is what is used to configure your ticket, it has different options such as specifying actions whenever a user leaves, pinging support roles and setting up ticket categories/logging.

Step 3

The next step is to create a ticket template, you can do this by writing the ticket name in the text input and clicking "new ticket template"

create a ticket template

Step 4

Fill out the required settings.

• Name: this is the name of the ticket, eg support ticket

• Ticket category: the category channel that user created tickets will be made under

• Ticket logging channel: The channel where closed tickets will be sent too (transcripts)

• Support team roles: Anyone with these roles can view tickets and close them

Once you have filled out the necesary information click the save button at the bottom of your screen.

Step 5

Now that you have made your ticket template, it is now time to send it to your discord server. You can do this by navigating over to the "Ticket panels" section on the side navbar.

Step 6

Create a ticket panel and fill out the necessary information. You'll now be able to select a ticket template in the linked ticketsdropdown. Then, click saveand then click the send panelbutton at the bottom of your page.